Krishnakumar Ramanjuam_Resume

Objective:

Looking for a Technical Support Lead in the field of Information Technology using my Analytical, Technical and Project Management skills

Highlights

-        - More than 10+ years of experience including 7 years experience in Technical Support Role.

-       - Strive towards Service excellence using the ITIL principles.

-       - Exposure to Microsoft Application Life Cycle Management (ALM)

-       - Identified Incident and Problem Tickets.           

-       - Resolved Problem Tickets through Change Request.

-       - Frequent interaction with stakeholders and communicating the risks well in advance.

-       - Prioritized tasksthrough capacity and capability management

-       - Driving the team in terms of service delivery.

-       - Periodically Reviewed with team members and sharing theLessons learnt.

Certifications

MCP,ITIL Foundation, Prince2, Agile Scrum.

Technical Skills:

Databases             :  SQLServer, Oracle.

Technical Skills     :  Java, Dot Net, Javascript

Tools                    :  Remedy, Jira, Netsuite, SVN,

     TestTracker, Collaboration, Teamwork, ALM

Education:

            Masters in Computer Science, University of Texas at Arlington                       Spring 2006

            Master’s in Business Administration, University of Dallas                                Spring 2003

            Master’s in Business Administration, University of Madras                              April   2000

            Bachelor of Commerce                                                                                          April   1998

Accomplishments:

CitiViz Award                                                                                                     Dec 2006, Jan 2007

Detailed Work Experience

Inlogic                                                                                                                         May 2017 – Present

PMO Analyst                                                                                                                Location: Chennai

·         Working with PMO and Project Managersto ensure timely deliveryrelated to the projects (Current and Future)

·         Making data available for PMO in terms of reports as and when needed by PMO

·         Ensured billing of Timesheets to the appropriate tasks

·         Facilitate meetings and sharing of minutes with stakeholders and project managers

·         Process improvements and schedule updates to keep the projects on track without any delays

·         Identifying the historical data and Metrics in order to do planning, managing and execution of projects.

·         Maintenance of Application Life Cycle Management.(ALM)

LexisNexis (Elsevier)                                                                                                    Sep 2015 – Jan 2017

Team Size: 21                                                                                                              Location: Chennai

Title: Team Lead

·         Handled team of 5 Membersas part of 21 team Members.

·         Identified project requirements and allocating resources for the same.

·         Provided weekly update on tickets in order to have Timely Delivery without any Delays

·         Periodic Evaluation of KPI and QA for the tickets handled by the Subject Matter Experts.

·         Technical and FunctionalReview on Project Deliveries

·         Reallocated Tickets based on capacity and capability of the team members while doing the daily Scrum.

·         Communicatedappropriate Feedbacks to the team as and when necessary.

Datacert Software Private Limited/Wkelmsolutions                                                       Oct 2012 – Sep 2015

Team Size: 5                                                                                                                Location: Chennai

Title: Senior Technical Support Engineer

• Mentored a Team of Technical Support Engineers
• Handled client calls both online and off line using different communication mediums
• Analyzed product design and tested implementations to identify and submit defects or change orders
• Derived and Detailed client workarounds/temporary solutions using Troubleshooting Techniques
• Tested deliverables to ensure resolution meets customer requirements and quality standards
• Coordinated activities with internal and external stakeholders
• Acted as the primary client advocate and problem solver.
• Wrote SQL queries and SQL Server profilerfor troubleshooting
• Performed business analysis for change request implementation

Datacert Software Private Limited/Wkelmsolutions                                                       July 2010 – Oct 2012

Team Size: 13                                                                                                              Location: Chennai

Title: Senior Software Developer

• Responsible for the requirements of module based on customer expectations and change orders.
• Developed Enterprise Level Customer Centric Solutions using C#.NET and SQL SERVER
• Data Migration for middle ware applications using C#.NET.
• Use of ETL open source middleware application - Talend tool kit
• Migration of .Net application for the newer version on different operating systems.
• Provided installers to clients after completing a regression testing from developer stand point

CSS-Slash Support                                                                                                      April 2009 to July 2010

Client: Cordys                                                                                                              Location: Chennai

Title: Application Engineer                                                                  

Team Size: 6

Process Factory product owned by Cordys is a BPM platform used for developing GUI interface for user entry, automation of business process and generates reports based on requirements.

Roles and Responsibilities:

• Designed and developed application using the CordysProcessfactory based on organization needs and requirements.
• Maintained of customer cluster and Admin cluster on day to day basis.
• Developed theprocessfactory applications for customers (both internal and external) using the SaaS and PaaS frameworks.
• Periodically updated and provided knowledge based articles for known issues on the product.
• Analyzed the case incidents as and when required based on customer expectations.
• Team Quality Evangelist for the Cordys Process Factory project.

Satyam Computer Services                                                                                          June ’06 to Nov ‘08

Process Analyst                                                                                                           Location: Jacksonville, FL

Client: CitiGroup                                                                                                                     

Team Size: 13

Citi Group is one of the major financial banks in U.S.

Project - 1

Plaview is a project portfolio management toolkit used by PMO for forecasting and budgeting for financial industry. Planview is written using asp.net as the front end and Oracle as the backend. As a developer I created modules to generate asp.net pages and report generation using business objects.

Roles and Responsibilities:

• Designed and Developed C# win forms and Business Objects-PlanView Integration.
• Performed system administration, trouble shooting and improvement of business process.
• Understood the Business objects, Planview APIs and Database Schema.
• Installed and Maintained Single-Sign-OnSiteminder Applications.
• Customized Universe Creations and Report Generation. 
• On-call support for business critical applications.

Project – 2                                                                                                                    Location: Dallas, TX

Global 360 is an imaging application used by citi to create and group image bundles. Global 360 has a business rules engine that has to be maintained as per user requirements. This application uses VB.net as the front end and SQL Server as the backend.

Roles and Responsibilities:

• Created  UML artifacts class diagrams, sequence diagrams, Class, Activity, Sequence diagrams
• Developed dynamic Letter Generation process application using C# win forms for user interaction with appropriate business rules
• Converted VB6 application to VB.net application using Active X, Com and Dom.
• Translated business/functional requirements to integration developers and offshore development teams.
• Wrote stored procedures and UDF in SQL Server based on client requirements.
• Recommend solutions for document knowledge through Business process-oriented approach.
• Maintained on-siteoff-shore communication channel and ensure timely deliverables,
• Documented client requirements and meeting minutes in order to provide smooth flow of communication through XP methodology

Personal Details

Fathers Name                                 :           T Ramanujam

Date of Birth                                   :           May 17^th 1977

Age                                                  :           40

      Passport Number                       :           P7450922

Declaration

I hereby declare that the above mentioned information is true to the best of my knowledge and bear the responsibility for the correctness of the above mentioned particulars”

                                                                                                            Yours Faithfully

                                                                                                   (Krishnakumar Ramanujam)

                                                                                                             Date: 

Feb 2015 - mahatria writings

mahatria...quotes

infitheism NewLetter # 5

Greetings from infinitheism.

Time and distance does not shadow the spirit of infinitheism to make a difference in the lives of people. Week before last we experienced the live webcast of the historic infinipath from Singapore since Mahatria was travelling to South East Asian countries and Africa.

The garden city of Bangalore will be receiving Mahatria for his next public discourse on 'Human Engineering' this weekend.

We have also announced 3 batches of our life transforming holistic development programs in Chennai & Bengaluru.

For more details read on.

Wishing you Most and more…
Team infinitheism

 answers...
Q
We are married for 5 years. Of late our relationship has become dry. Is it really possible to love my wife the way I loved her on the first day till the last day of her or my life?
A
For the immature, prolonged usage of anything creates diminishing value. For the evolved, prolonged usage and practice of anything is the only way to make it Higher, Deeper, Beyond. So, if you are the evolved, the more and more you relate to a person, you will only find more and more reasons to love them. Thus, you grow in love. For the immature, familiarity breeds contempt. Hence, they fall in love.

To sustain the depth of a relationship, especially marriage, from the very beginning, relate to the person and not just the body. Observe each other's thinking, discuss personal values, standpoints and convictions; get sensitised to each other's feelings, develop emotional compatibility and take time to sit together in quietude to develop a spiritual connectivity. Respect the entirety of the person and relate to the whole person, not just the peripheral aspect of each other - the body. This will bring a lot of dignity to the relationship.

We live in the information age. So, the contemporary human consciousness in its very nature is intellectually curious. Without the husband and wife enjoying each other's intellectual company there will be no energy in the relationship. Talk about your agreements. Debate the disagreements. The only way to be interesting in a relationship is by discussing what the other person is interested in. Share your doubts. Share your observations. Ask for the other's point of view. Keep your face-to-face discussions as dynamic as you keep updating your Facebook pages. You should look forward to each other's company, and intellectual companionship is one of the prime ways.

The past is irrelevant. The present forms the building blocks. The future is very significant, for that is where the two of you will travel together. Discuss the future and grow in love. Just discussing day-to-day trifles will only make you fall in love. Talk future, talk dreams, talk ambitions, and resolve to play a part in each other's growth in a very objective and non-intrusive manner.

And most importantly, to keep the relationship romantic, rely on your intuitive ways of expressing love. Don't borrow ideas from movies. That's why it is dry. Trust your instincts. Fill your days with non-sexual touch. Romance is all about freshness. From looks to garments to environment to expressions to fragrance to tone of voice to gestures – there must be freshness. An element of surprise is the undercurrent of romance. Keep surprising yourself. Keep surprising your spouse. And, you will be surprised with what turns around. Bring life into your expressions and thus you will bring back life into your marriage.

Marriage: One relationship that's always under construction. So, keep it going…  

infinitheism newsletter #6

Greetings from infinitheism.
This is spring time. This is celebration time. The much awaited announcement of the spiritual retreat ‘Higher, Deeper and Beyond’ was made by Mahatria in the last infinipath. Many believe that this rings in miraculous times.

Six batches of holistic developmental course – ‘infinialpha’ is transforming lives in Chennai and Bengaluru.

Kuala Lampur will be experiencing Mahatria this month end; New York and New Jersey early next month.

For details read on...

Wishing you Most and more…
Team infinitheism


 answers...

Q How does it feel to be deeply connected to God? What happens to our life? What happens to us?

A A group of politicians and their followers had barged into my office one day. They wanted funds for elections. I politely explained to them that we do a lot of good to the world directly, and we wish to use our funds for such purposes and not for any political reasons. Some of the followers reacted in extremely disrespectful tones. I looked straight in the eye of the political leader, who had led the crowd into my office, and asked him, “If I tell you, I personally know the Chief Minister of the state, will you still behave the same way?” A little startled and with a quiver in the voice, he asked in return, “Do you know the Chief Minister?” I replied, “If knowing the Chief Minister of the state makes one so powerful, how powerful must I feel, for I know God personally?” You cannot control a man who knows no fear. They saw fearlessness in my eyes and quietly left. That’s how you feel when you are deeply connected to God. You feel when God can be with us, who can be against us. You feel God is your shield.

My mother had suffered cerebral haemorrhage, which triggered a heart attack. At the age of 69, after undergoing a massive surgery and then three weeks in CCU and ICU, she was critical. Around the same time, I had my spiritual retreats of infinitheism and over a hundred people had converged from all over the world for the retreat. During the retreat, everyone is cut off from the world outside, and no form of communication is allowed with the world or from the world under any circumstances. Krishna tells Arjuna, “Do not bring in your personal emotions on the way of executing your duties and responsibilities.” My predicament was the same. Either stay back as the son of my mother or go to the retreat as the teacher of hundred. For me, both were my personal emotions and both were my duties. If out there I take people closer to God through various spiritual practices, I had this unquestioned faith in the heart of my hearts, that God will represent me out here and take care of my mother. I went ahead with the retreat. Faith always unfolds miracles. On the same day I returned from the retreat, my mother got discharged and she returned home. The more and more I do God’s work, I have personally seen, the more and more God does my work. That’s how you feel when you are deeply connected to God. You feel God is in your team.

Staying close to fire keeps you warm. Walking through fresh breeze, you feel refreshed. Being in running water you feel clean. Stay long enough in a rose garden and you start smelling like a rose. You inherit the traits of what you are connected to. Similarly, when you are deeply connected to God, you feel purified. In your thoughts, in your feelings and in your consciousness, you feel so pure. The drop of water falls into the ocean and becomes the ocean. You dissolve and you evolve. You disappear and God appears.

In all, by being deeply connected to God, experience after experience, you experience the higher, deeper and the beyond dimensions of life.


Weekly growth sessions with Mahatria discussing life, webcast live every Sunday between 6:45am to 9:15am IST @ www.infinitheism.com.
Recorded version also available for a duration of one week.

A few scoops from last infinipath: 15th Sept 2013
Pay attention to the thought that is lingering in you repeatedly; the one that repeatedly visits you is not a passing thought, it is an idea. You are never given an idea without the power to achieve it. Nothing is more powerful than the idea whose time has come. Give life to the idea by executing it.

Those who have received abundantly in their life focus on the little they have not got; those who have got nothing in their life, celebrate the little they have received with so much of gratitude.

Differentiate yourself from the competition by creating an organizational culture. Business is all about the ‘Share of the wallet’. The corrections needed to get the business right are outside the business, rarely inside.

Man calls it life; God calls it Leela (Game). As long as we see it as life, it will be a series of burdens and responsibilities. See this as a Leela and there will be series of celebrations.

Higher in maturity, Deeper in spirituality, Beyond in materialistic realm - HDB

infithiems Newsletter # 7

Greetings from infinitheism:

The Flow and Force of 11-11 is without a parallel,

A fortunate few will experience it again this year.

Some will be lucky to collect corals and pearls, 

Some will enjoy dancing with the dolphins,

Some will get lost into the blue divine vastness, 

Some will feel they are the link between the sea and the sky.

 

Announcing infiniwaves - the second anniversary celebrations of the birth of infinitheism.

Read on for more details about infiniwaves.

 

Wishing you Most and more...

Team infinitheism

A few scoops from last infinipath: 06th October 2013

Nothing is more powerful than an idea whose time has come.  It is important that the mental restlessness should be patiently executed in the physical domain, for an idea to culminate into reality. 

In the time that you are not investing in satiating the emotional needs of your valued customers, your competitor is doing that.  It is all about mind share in the market. 

Investment of quality time with your children is the greatest investment you can make in the becoming of your children.  Unless you listen to them enough, they will not listen to you. 

There are times in life where consequences are purely random and cosmic and sometimes those are the most beautiful periods of life; your life goes through a quantum leap.  Consider yourself blessed and be grateful.

When you are not able to control the consequences of your life, you consider them as tough times.  Use your contemplative intelligence and choose one of the three (CAR) to preserve your peace.

1. Change the changeable. 

2. Accept the unchangeable. 

3. Remove yourself from the unacceptable. 

Growth is when your life moves from maximum effort giving you minimum results to minimum effort giving you maximum results.

 

mahatria...quotes